After much ado, we finally purchased a new car for Rick. He sold our old Honda Accord and got a new Honda Pilot. You would think he would be happy.
Not at all! The whole experience of get the car nearly caused a heart attack and jail time to boot.
Where should I start? First we went for test drives. Highlander, sluggish; Edge, sporting but over priced; Pilot, just right or so we thought. The dealer didn’t have the one we wanted on his lot but assured us he could locate one. He did just before Halloween. We settle on the color. It’s grey not red. The last of the 2015’s and you can’t be too picky. “Should we wait for the 2016 so you can get what you want?” “No, this one will do.” Rule number one, if it ain’t on the dealers lot they aren’t going to deal.
So the car comes to the dealership. It is supposed to be everything we asked for except for appearance and color. We sign the papers, a 4 hour ordeal where they try to sell you everything from and extended warranty to lo-jax. (And don’t get me started on the financing. That’s where the jail time comes in the next paragraph.) We drive off the lot and I start playing with all the new electronics. “Let’s see how the GPS works.” Guess what it doesn’t have a GPS. This is not the car we asked for…..the dissatisfactions continue.
Now let’s get to the fun stuff. We used our credit union to get preapproved. We were told the dealer was a CUDL dealer and the financing would be a snap. But this is Northern Nevada and they play by different rules here. The credit person insisted that we fill out their financing paperwork because they know they can beat the credit union rates. Rick said no. We like our credit union. This turned into a very ugly situation fast with Rick pacing around the showroom and screaming at the credit guy. Everyone was trying not to look but we were the center of attention. As I said 4 hours later we got the financing we wanted. Of course, all this chaos caused us to over look the most important fact. We didn’t get the car we wanted. In Nevada there is no buyer’s remorse. All sales are final. So we were stuck.
Now don’t get me wrong, this is a nice new Pilot with a lot of the feature we wanted, but the whole deal left a bad taste of shady car salesmen in plaid suits. So for the past 2 months I have been hearing about it. Ricky is not a happy man. The radio isn’t working right. We look into an upgraded radio from a local shop. It was going to cost over a grand. At this point I was willing to pay just to get some peace in the family.
Our son’s girl friend saved the day. Surely this radio should be working better than that. Take it into the shop and have it looked at. She was right. The was something wrong with it and we got the woofer replaced. Walah, problem solved. (If only that were the case!)
Long story, he continues to find fault with this new car. Little annoying things, like we got the backup camera but not sensors. We don’t have a roof rack. No running boards. We need to order all weather floor mats. (We asked the dealer for them and were told they don’t give things away.)
I had an epiphany. My car is 4 years old. We could trade it in and get you a car you might be happy with….the words barely left my lips before he was looking up Kelly Blue book values and payoff amounts.
So now we have two new cars. I traded my Escape in for a Fusion with absolutely every bell and whistle possible. They even had a color he wanted. We got it the week before Turkey day and I am very thankful.
How was the dealer you may ask? He was great. We found a guy around our own age who understood what Rick wanted to do and sold us a car they had on the lot all in a matter of hours.
Financing was a pain, but not near the hassle we had at Honda. We called the credit union and they ran the check over in person for us. Rick had explained the nightmare of Honda and she (the credit union loan manager) wanted to make up for it. Yeah!
It might be a happy Christmas after all.